22bed Privacy Policy

1 Introduction

22bed ("we", "our", or "the Platform") operates https://22bed.ws, an online betting and gaming platform designed for adult players in Bangladesh. We recognize that your personal information is valuable, and we take our responsibility to protect it seriously.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access or use our website, mobile-optimized interface, and all associated services. By registering an account or continuing to use 22bed, you acknowledge that you have read and understood this policy.

This policy applies to all users of 22bed across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. If you do not agree with any part of this policy, please discontinue use of the platform.

2 Information We Collect

We collect different categories of information depending on how you interact with 22bed. The types of information we may collect include:

• Identity Information: Full legal name, date of birth (to verify you are 21 or older), nationality, and government-issued ID details submitted during account verification (KYC).
• Contact Information: Email address, phone number, and residential address. These are used to communicate account updates, transaction confirmations, and relevant promotional offers where you have opted in.
• Financial Information: Deposit and withdrawal transaction records, preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. We do not store your full mobile banking PIN or passwords.
• Technical & Usage Data: IP address, device type, operating system, browser type, session duration, pages visited, and in-game activity. This data helps us improve platform performance and detect suspicious activity.
• Communications Data: Records of your interactions with our customer support team, including support chat transcripts, emails, and feedback forms. This helps us maintain service quality and resolve disputes.

3 How We Use Your Information

The information we collect is used for specific, legitimate purposes directly related to operating 22bed as a responsible gaming platform. We use your data to:

• Verify your identity and age (21+) during account registration and periodic KYC reviews, ensuring compliance with responsible gaming obligations.
• Process deposits and withdrawals through your selected payment method — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported channels — and maintain accurate transaction records.
• Deliver and personalize your gaming experience across cricket betting, live casino tables, slots, crash games, and bingo, including applying eligible bonuses and free spins to your account.
• Detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, bonus abuse, and any other activity that violates our Terms & Conditions.
• Send you transactional notifications (deposit confirmations, withdrawal approvals, security alerts) and, where you have consented, promotional communications about new games, upcoming BPL fixtures, and seasonal offers.
• Maintain and improve platform reliability, resolve technical errors, analyse usage patterns to inform product development, and comply with any applicable legal or regulatory obligations we are subject to.

4 Cookies and Tracking Technologies

22bed uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse how visitors use the platform. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies on 22bed:

• Essential Cookies: Required for the website to function. These enable secure login, maintain your active session, and remember your language preference. You cannot opt out of these without impacting platform functionality.
• Analytics Cookies: Help us understand how players navigate 22bed — which pages they visit most, how long they stay, and where they exit. This data is aggregated and anonymised to inform improvements to the site.
• Marketing Cookies: Used only where you have expressly consented, to deliver relevant promotions and track the effectiveness of our advertising campaigns. You may withdraw consent at any time through your account settings.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of 22bed from working correctly on your mobile device.

5 Sharing of Your Information

22bed does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited and necessary circumstances:

• Trusted Service Providers: We engage carefully vetted third-party service providers — such as payment processors (bKash, Nagad, Rocket), KYC verification services, and cloud infrastructure partners — who process data solely on our behalf and are bound by strict confidentiality agreements.
• Legal and Regulatory Requirements: Where required by applicable law, court order, or regulatory directive, we may disclose personal information to the relevant authority. We will, wherever legally permitted, notify you of such disclosure in advance.
• Business Continuity: In the event of a merger, acquisition, or structural reorganisation of the 22bed platform, your data may be transferred to the acquiring entity, provided that the same or equivalent privacy protections continue to apply.

6 Data Security Measures

22bed implements industry-standard and layered security measures to protect your personal information against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes SSL/TLS encryption across all data transmissions, secure and access-controlled data storage, regular internal security audits, and strict staff access controls based on the principle of least privilege.

All payment transactions processed through bKash, Nagad, Rocket, or other supported channels use the security protocols mandated by those payment providers. 22bed does not store raw card numbers, full mobile banking credentials, or account PINs in our own systems.

While we take every reasonable precaution, no online system is 100% impenetrable. We encourage all users to use strong, unique passwords for their 22bed accounts and to keep their login credentials strictly confidential. If you suspect unauthorized access to your account, contact our support team immediately at [email protected].

7 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal, regulatory, or accounting obligations. In practice, active account data is retained for the duration of your account's existence on 22bed. Once an account is closed, we retain core identity and transaction records for a minimum retention period in accordance with financial record-keeping requirements before secure deletion.

Data processed purely for analytics purposes is anonymised and aggregated before any long-term storage, meaning it can no longer be linked back to you as an individual.

8 Your Rights as a User

As a user of 22bed, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details:

• Right of Access: You may request a copy of all personal data we hold about you, including the categories of data, its source, and how it is being used.
• Right of Rectification: If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that override this right.
• Right to Restrict Processing: You may ask us to temporarily halt processing of your data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to Object to Marketing: You have an absolute right to object to your data being used for direct marketing purposes at any time. Once you object, we will cease using your data for that purpose immediately.

We aim to respond to all valid data rights requests within 30 days of receipt. In complex cases this may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

9 Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on 22bed, your transaction is routed through your chosen payment provider — bKash, Nagad, Rocket, Upay, or a supported bank. Each of these providers operates under their own privacy and security framework. 22bed only receives the transaction reference, amount, timestamp, and confirmation status needed to credit or debit your account correctly.

All financial records associated with your account are retained for a minimum period as required by financial compliance obligations. These records are stored in encrypted form and are accessible only to authorised personnel on a strict need-to-know basis.

10 Age Restriction and Minor Protection

22bed is strictly for adults aged 21 and above. We do not knowingly collect, use, or retain personal information from any person under the age of 21. As part of our account registration and KYC process, we require all users to confirm their date of birth and provide valid government-issued identification to verify that they meet the minimum age requirement.

If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete that data and close the associated account. If you believe a minor has registered on 22bed, please notify us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

22bed reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the structure of our services. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active users by email or via an in-platform notification.

Your continued use of 22bed after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22bed handles your personal data, please do not hesitate to reach out to our dedicated support team:

Our support team is available every day and will respond to privacy-related queries as promptly as possible, typically within 2 business days. For urgent account security concerns, please mention "URGENT" in your subject line.